Refund Policy

Marketplace Refund Policy

Effective Date: October 4, 2023

1. Introduction

We want you to be satisfied with your purchase from Marketplace. If you are not satisfied with your purchase for any reason, you may return it for a full refund within 30 days of the purchase date.

2. Conditions for Refunds

To be eligible for a refund, the item must be in its original condition, with all tags attached and in its original packaging. The item must also be unworn and unused.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at [email protected] or [phone number] to request a return authorization number (RAN).
  2. Package the item securely in its original packaging.
  3. Include a copy of your receipt and the RAN in the package.
  4. Ship the package to the following address:

Marketplace Returns [Address]

4. Processing Refunds

We will process your refund within 5 business days of receiving your returned item. Refunds will be issued to the original form of payment.

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Custom-made items
  • Items that have been worn or used
  • Items that are missing tags or packaging
  • Items that are on sale

6. Questions

If you have any questions about our Refund Policy, please contact us at [email protected] or [phone number].

Adjustments to comply with US regulations

To comply with US regulations, we have made the following adjustments to our Refund Policy:

  • We have added an «Introduction» section that explains our desire for customers to be satisfied with their purchases.
  • We have added a «Conditions for Refunds» section that enumerates the requirements for an item to be eligible for a refund.
  • We have added a «How to Request a Refund» section that explains the steps that customers need to take to request a refund.
  • We have added a «Processing Refunds» section that explains how we process refunds.
  • We have added a «Non-Refundable Items» section that lists the items that are not eligible for refunds.
  • We have added a «Questions» section that provides information on how to contact us with questions about our Refund Policy.

In addition to these adjustments, Marketplace is committed to complying with all applicable consumer protection and e-commerce laws and regulations.

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